Terms & Conditions

Who we are

The rebrandme.ro website is operated by:

About these terms

These terms set out the rules for using the rebrandme.ro website, the client portal (rebrandme.ro/client) and the ReBrandMe app. By using the website, including the contact and brief forms, or by creating a portal account, you confirm that you have read and agree to them. If you do not agree, please do not use the website.

Services and proposals

• The information about our services on the website is for information purposes and is not a binding offer.
• After you fill in the brief, we send you a personalized proposal (usually within 24 hours) with deliverables, timelines and price.
• A collaboration starts only after the written acceptance of the proposal or the signing of a contract. The specific terms (deliverables, timelines, price, payment, revisions, copyright) are those in the proposal / contract and take precedence over these terms.
• You can receive the proposal by email, as a link or directly in the portal. The accept button on the proposal page counts as written acceptance of the proposal.

Your brief and uploaded files

• You confirm that you have the right to send us the information and files you upload (logo, photos, texts, documents) and that our use of them for the proposal does not infringe anyone else’s rights.
• We use these materials only to review your request and prepare your proposal and, if we work together, to deliver the project.
• The materials remain your property. We keep them according to our Privacy Policy (maximum 12 months if we don’t start a collaboration) and delete them earlier at your request.
• Please do not send sensitive data (such as health data or passwords) through the forms.

Intellectual property

The website content, including design, texts, illustrations (including the character and expressions on the home page), animations, the ReBrandMe logo and brand, belongs to REBRANDME PROJECT S.R.L. or is used with the owners’ consent. It may not be copied, reproduced or used commercially without our written consent.

Portfolio works belong to their clients or authors and are shown with their consent. Rights over the work we create for you are set out in the contract.

Using the website

Please do not use the website for unlawful purposes, send abusive or automated content (spam, bots) or try to disrupt it. We may block submissions that appear automated or abusive.

Client portal

Our clients work with us in the client portal (rebrandme.ro/client) and in the ReBrandMe app: projects, conversations, files, approvals and proposals live in one place. The portal is included in the collaboration at no extra cost.

• Your account. You get a personal account when you request a proposal, through “Create account” or through an invitation. You log in with your email address and your password. Keep your password to yourself and tell us right away if you think someone else has accessed your account.
• Owner and members. The project owner (the client we work for) can invite colleagues as project members. Members see the project’s conversations and files and can write, but only the owner approves work, makes new requests and sees proposals. The owner is responsible for the people they invite and can remove them from the project at any time.
• Approvals. When you press “Approve” on a design, you confirm it is right for that stage, within the limits of the proposal / contract. If you need changes, use “Request changes”; the number of included revisions is the one in the proposal.
• Files. What you upload to the portal remains yours, and the rules in “Your brief and uploaded files” apply. Your brand’s final files are in “My brand”, by category, and you can download them any time while your account is active. We recommend keeping your own copy as well.
• Communication. We aim to reply to portal messages within 24 hours. We let you know about updates by email and, if you use the app, by phone notifications; you can adjust them in your Profile.
• Fair use. The portal is meant only for your projects with ReBrandMe. We may suspend an account used abusively (spam, unlawful content, attempts to access other clients’ projects).
• Deleting your account. You can delete your account at any time from Profile → “Delete account”. What happens to your data is described in our Privacy Policy.

Limitation of liability

• We do our best to keep the information on the website accurate and up to date, but it may contain errors or change without notice.
• We do not guarantee uninterrupted operation of the website and are not liable for temporary unavailability caused by maintenance or third parties.
• The website links to other websites (e.g. social networks). We are not responsible for their content or policies.
• Nothing in these terms limits the rights you have by law as a consumer.

Personal data

How we process the data sent through the website and the portal (what data, why, how long we keep it and what rights you have) is described in our Privacy Policy.

If you are a consumer

If you work with us as an individual (consumer), you benefit from the rights provided by consumer protection law, including Romanian Government Emergency Ordinance no. 34/2014 for distance contracts, under the conditions set out in our proposal / contract.

For any complaint, please write to us first at contact@rebrandme.ro and we will look for an amicable solution together. You can also use the Alternative Dispute Resolution (SAL) procedure of ANPC, the Romanian consumer protection authority: reclamatiisal.anpc.ro.

Governing law and disputes

These terms are governed by Romanian law. Any disagreement is first settled amicably. If that is not possible, disputes between businesses are settled by the competent courts at the registered office of REBRANDME PROJECT S.R.L. (Constanța); for consumers, the jurisdiction rules provided by law apply.

Changes

We may update these terms. The version in force is the one published on this page, with the date of the last update. Changes do not affect proposals already accepted or contracts already signed.

Contact

• Email: contact@rebrandme.ro
• Address: Strada Cașin, nr. 2, bl. G5B, sc. A, ap. 5, Constanța, Romania